Returns/Exchanges

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make a note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to second.chance.zone@gmail.com within 3 business days and we will process an insurance claim on your behalf. We will send you the shipping label via email for you to download and print.

 

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a 15% administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

Our 30-day Refund Policy allows customers to return unopened items within 30 days of purchase for a full refund. Enjoy risk-free shopping with confidence. Refunds will only be issued to the original credit card that you use when placing your order.

No Returns and Refunds on Discontinued or Clearance Sale Items. Contact Customer Support at second.chance.zone@gmail.com for further information on handling these types of returns.